Previous incidents

Our customer support system is back up and running and the team are working through conversations, please continue to email your request to help@iplato.com.

The issue impact messages sent over the weekend was resolved first thing on Monday and the team have added a fix to ensure this doesn't occur again.
If you have any questions please email help@iplato.com and apologies for any inconvenience this has caused your practice.

We can confirm this issue was resolved on the 30th September. The engineering team have continued to monitor and are working on ensuring this doesn't occur again.
Apologies for any inconvenience this caused. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com.

We have had confirmation from engineering that all services have been restored. We are now in a monitoring phase to ensure stability and will continue to watch for any further issues.

Thank you for your patience and understanding and apologies for any issues this has caused your practice this morning. If you need help or have any questions please email help@iplato.com

We have continued to monitor the SMS messages sent from the Toolbar and Connect and can see they have successfully sent.
If you have any questions or concerns, please don't hesitate to email us at help@iplato.com.

On Thursday, July 31st, 2025, we received reports of a high number of failed emails. Our engineering team successfully resolved this issue this morning, and emails are now sending without interruption.
To check any failed emails please head to mygpconnect.com > Inbox > Sent and filter by Failed. These emails will then need to be sent again.
Apologies for any inconvenience this has caused. Any questions or support please email help@iplato.com