Previous incidents

We can confirm this issue has been resolved and the services are back online including Connect, messaging, toolbar and selfbook. The engineering team are currently conducting a full review of the cause of the issue to ensure it doesn't happen again.

If you are still having issues accessing please log out and log back in again or close and reopen the toolbar.

For any questions please email help@iplato.com.

Our customer support system is back up and running and the team are working through conversations, please continue to email your request to help@iplato.com.

The issue impact messages sent over the weekend was resolved first thing on Monday and the team have added a fix to ensure this doesn't occur again.
If you have any questions please email help@iplato.com and apologies for any inconvenience this has caused your practice.