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Resolved

NHSmail messages failing to send

Oct 5, 2026 at 2:03pm UTC
Affected services
Connect Platform

Resolved
Oct 5, 2026 at 5:03pm UTC

We have identified the root cause of the issue and have resolved the issue.

After several hours of monitoring we can confirm all emails are sending as expected.

Created
Oct 5, 2026 at 2:03pm UTC

We are aware that NHSmail messages are currently failing to send. Our engineering team is treating this as a priority and will work to resend all affected emails once the issue has been resolved.

A further update will be provided shortly.