Previous incidents

We have resolved the issue that was affecting users within the Toolbar.

Please retry any SMS messages that failed to send while the issue was ongoing.

If you continue to experience any problems, please contact our Support team and we'll be happy to help.

The root cause has now been identified and remediated. All platform services are back online.

If you continue to experience issues, please contact support.

The issue affecting access to the Connect platform has now been identified and fixed.

If you continue to have issues please reach out to support.

We closely monitored the issue over the weekend following the recent changes to NHS Mail sending. During this period, no further incidents were observed, and system performance remained stable. We can now confirm that the issue has been fully resolved.