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Resolved

iPlato - Unable to send messages

May 15, 2026 at 1:20pm UTC
Affected services
Connect Platform
iPlato Toolbar
Patient Selfbook
Patient Questionnaire
Patient Reply
consent.iplato.com
iPlato

Resolved
May 15, 2026 at 1:48pm UTC

The root cause has now been identified and remediated. All platform services are back online.

If you continue to experience issues, please contact support.

Updated
May 15, 2026 at 1:37pm UTC

Our Engineering team are continuing to investigate the issue with accessing iPlato Connect.

The root cause has been identified the team are working on implementing a fix.

Created
May 15, 2026 at 1:20pm UTC

We are aware of issues users are facing in regards to sending messages and accessing the iPlato systems.

Our engineers are working to identify the root cause. An update will be provided shortly.

Thank you for your patience and apologies for any inconvenience caused.