Incidents reported on status page for iPlato https://status.iplato.net/ https://d1lppblt9t2x15.cloudfront.net/logos/16e2b90210dc324780b688ae0319fa67.png https://status.iplato.net/ en https://status.iplato.net/incident/970113 Mon, 20 Jul 2026 10:57:00 -0000 https://status.iplato.net/incident/970113#6ee1b6065009e08b1ee7e198c472c61d7634d0501e9f68df7e1ab834279eb8e6 We have identified the issue and the iPlato Toolbar services are back up and running. If you are still experiencing issues, please contact help@iplato.com https://status.iplato.net/incident/970113 Mon, 20 Jul 2026 10:37:00 -0000 https://status.iplato.net/incident/970113#ed5982b716f56df9d9af9935104efd95ac4dccaefa2dd0c8906a77f97546e523 We are currently experiencing issues on iPlato impacting the Toolbar. Our engineering teams are aware of the issue and are working urgently to restore full functionality. We will provide another update as soon as we have more information. https://status.iplato.net/incident/967246 Fri, 17 Jul 2026 14:26:00 -0000 https://status.iplato.net/incident/967246#bbf833506b210384f709c195f569205db5a2e5dd99bdf8bdc5b4622277f2f02f The fix has now applied and services have been restored. ​ Please attempt to login again and if you continue to experience any issues, please contact support. https://status.iplato.net/incident/967246 Fri, 17 Jul 2026 14:22:00 -0000 https://status.iplato.net/incident/967246#246402a06be095bc1cddb4281d98d225dbc2a5f12ee733788de8799436767af3 The root cause has been identified and we are actively deploying the required remedial actions. We expect these changes to fully address the issue and will continue to monitor the situation closely to ensure service stability. https://status.iplato.net/incident/967246 Fri, 17 Jul 2026 14:15:00 -0000 https://status.iplato.net/incident/967246#fe53b9315443d9ed5cb801184319de79914be412b2505d005858955c43c455d5 We are aware of an issue affecting iPlato Connect and Toolbar. The team are currently investigating to identify the root cause. https://status.iplato.net/incident/945915 Tue, 07 Jul 2026 10:12:00 -0000 https://status.iplato.net/incident/945915#14801248faa98e9acb2411f124c3a8aadbb327a5a90cb765f4ae34b6575ac6e7 The issue affecting SMS and email services has now been identified and resolved. Queued messages are now beginning to send successfully, and we are actively monitoring the service to ensure everything continues to operate as expected. If you continue to experience any issues, please contact the Support team. https://status.iplato.net/incident/945915 Tue, 07 Jul 2026 09:35:00 -0000 https://status.iplato.net/incident/945915#714fda62bf996874d2864df84636bab634f661e265d66ed3ec99df2cce402f34 We've identified an issue causing SMS messages and emails to remain in the Outbox instead of being sent. Our engineering team are investigating this as a high priority and we'll keep you updated as soon as we have more information. https://status.iplato.net/incident/938336 Mon, 29 Jun 2026 09:49:00 -0000 https://status.iplato.net/incident/938336#635d2c0feb0b8b4b9896708d114d9957dee4e58ff79ed7cf2836f4bcf7a3cf62 We have resolved the issue that was affecting users within the Toolbar. Please retry any SMS messages that failed to send while the issue was ongoing. If you continue to experience any problems, please contact our Support team and we'll be happy to help. https://status.iplato.net/incident/938336 Mon, 29 Jun 2026 09:21:00 -0000 https://status.iplato.net/incident/938336#f5205506410473d93f14aa1b166bf563a4f609cf016b27004a6f3748a75da963 We are currently experiencing issues on iPlato impacting the Toolbar. Our engineering teams are aware of the issue and are working urgently to restore full functionality. We will provide another update as soon as we have more information. We apologise for the inconvenience and appreciate your patience. https://status.iplato.net/incident/896730 Fri, 15 May 2026 13:48:00 -0000 https://status.iplato.net/incident/896730#14e26f936ed4ab02f3650b3cdfdb9d8349ff3e08a823a0f45d88e71d5c9aadc2 The root cause has now been identified and remediated. All platform services are back online. If you continue to experience issues, please contact support. https://status.iplato.net/incident/896730 Fri, 15 May 2026 13:37:00 -0000 https://status.iplato.net/incident/896730#4d680a5f76b7c635e0823a09f4766eae82172e4a772888921534033b9a0c187c Our Engineering team are continuing to investigate the issue with accessing iPlato Connect. The root cause has been identified the team are working on implementing a fix. https://status.iplato.net/incident/896730 Fri, 15 May 2026 13:20:00 -0000 https://status.iplato.net/incident/896730#3e83f40663f265c7b157611880180f2993836f869cba6241639518b28ff31520 We are aware of issues users are facing in regards to sending messages and accessing the iPlato systems. Our engineers are working to identify the root cause. An update will be provided shortly. Thank you for your patience and apologies for any inconvenience caused. https://status.iplato.net/incident/875463 Mon, 20 Apr 2026 08:11:00 -0000 https://status.iplato.net/incident/875463#f66770550213fa192384484b0b6902f784aa096e27bfd984c72c962d4da92392 The issue affecting access to the Connect platform has now been identified and fixed. If you continue to have issues please reach out to support. https://status.iplato.net/incident/875463 Mon, 20 Apr 2026 07:44:00 -0000 https://status.iplato.net/incident/875463#33e0781cabcbd398ce29989ade75bf8de93bac7c8dccf3d91a8ab47efbe1ea2b We are currently investigating an issue with accessing our Connect Platform. When accessing, users are presented with a 'Something went wrong' error. Our Engineering team are currently investigating. https://status.iplato.net/incident/862344 Mon, 13 Apr 2026 09:48:00 -0000 https://status.iplato.net/incident/862344#0cf51d3ec787c7cf4c35ed7cd56ffc7a37e400059d009febe118eaa2620dd8f2 We closely monitored the issue over the weekend following the recent changes to NHS Mail sending. During this period, no further incidents were observed, and system performance remained stable. We can now confirm that the issue has been fully resolved. https://status.iplato.net/incident/862344 Fri, 10 Apr 2026 16:54:00 -0000 https://status.iplato.net/incident/862344#090899ea11524deb034ecf1cb12c59a97b233cf10fd130ba5ea42a0e1756c0b5 The update is now rolling out, and email services are beginning to be restored. A new key has been issued by the NHS. We will continue to monitor the situation closely over the weekend. https://status.iplato.net/incident/862344 Fri, 10 Apr 2026 16:14:00 -0000 https://status.iplato.net/incident/862344#cf7f30f8d8a7436fb55cbbe6a89c48fc2b30a2f6ea7e009919f4859822c8c18e We are currently in the process of updating the Toolbar email service with OAuth 2.0 authentication. Once this work is complete the Toolbar email functionality will start working again. The NHSmail has officially deprecated Basic Authentication (SMTP) for Exchange Online. This security update means that traditional login methods which rely on a simple username and password are no longer supported by the NHSmail infrastructure. We apologise for the inconvenience caused and ask that you bear with us while we implement these changes. https://status.iplato.net/incident/862344 Fri, 10 Apr 2026 09:14:00 -0000 https://status.iplato.net/incident/862344#6d0f8a238b19f00b1864acdff7fbe641aaa2614c6327dd23a355076a00d41878 The issue with emails failing to send is still ongoing. We are now waiting on NHS and hope to have this fix released shortly. https://status.iplato.net/incident/862344 Wed, 08 Apr 2026 08:20:00 -0000 https://status.iplato.net/incident/862344#d401514050e291d3c58f50a1d38697e163894a320623a8274f5d241f3bb1dc3d Unfortunately, the issue with emails failing to send remains ongoing. We will provide an update to all users once we have received further information from the engineering team. https://status.iplato.net/incident/862344 Wed, 01 Apr 2026 14:00:00 -0000 https://status.iplato.net/incident/862344#064a256650497efcb8e06c444d240470054b50d87220be89236cce51b046ed25 The engineering team are still working on a fix and will be providing an update shortly. We'll be in touch as soon as we have more information. https://status.iplato.net/incident/862344 Wed, 01 Apr 2026 09:36:00 -0000 https://status.iplato.net/incident/862344#957a6c53b6c9d6174893ffeb1552992254d49887a7d6700ce8d7e9e89b44bf11 Our engineering team have identified an issue with Emails failing this morning and are working on a fix as a priority. Further updates will be provided shortly. https://status.iplato.net/incident/834221 Thu, 26 Feb 2026 21:38:00 -0000 https://status.iplato.net/incident/834221#34cd6b131595d9ce3af44c087d53ad24023fcaf8994c721460d9d1c592b79db6 The incident with NHSMail has now been resolved. https://status.iplato.net/incident/834221 Thu, 26 Feb 2026 17:34:00 -0000 https://status.iplato.net/incident/834221#15c6c4d5f98974c24e0d561d5f5cd751b87e35c3838589f6046b95ead8dae305 The mitigation from NHS is still ongoing and there has not been any further updates since 15:00. We will provide further updates as they become available. https://status.iplato.net/incident/834221 Thu, 26 Feb 2026 16:12:00 -0000 https://status.iplato.net/incident/834221#7de28798ac100e1e6822ecf6b9b492ed584a13e67ad23c6823ed070a898dba06 The engineering team have confirmed this is an NHS issue, not iPlato and according the the NHS service status, the root cause has been identified and mitigation is underway to minimise end‑user impact. Interim safeguards are being applied to protect the platform until the underlying issue is resolved. Updates will be provided as soon as we hear from the NHS team. https://status.iplato.net/incident/834221 Thu, 26 Feb 2026 14:44:00 -0000 https://status.iplato.net/incident/834221#4162aaf2495d51624f9206790aadb3255951798669d4441f0f2696b48d170880 We are currently experiencing issues with he Clinician email feature, where messages are displaying as failed within the system. Our engineering team are working on a fix and have advised to avoid sending emails in the meantime. We will provide further updates on this issue when we can. https://status.iplato.net/incident/783020 Tue, 09 Dec 2025 14:43:00 -0000 https://status.iplato.net/incident/783020#b863bf87635e579ed2ef1e0e9bdd7991ce111abdcd162e00e734932b74a57d66 We can confirm this issue has been resolved and the services are back online including Connect, messaging, toolbar and selfbook. The engineering team are currently conducting a full review of the cause of the issue to ensure it doesn't happen again. If you are still having issues accessing please log out and log back in again or close and reopen the toolbar. For any questions please email help@iplato.com. https://status.iplato.net/incident/747054 Mon, 20 Oct 2025 10:17:00 -0000 https://status.iplato.net/incident/747054#52b1c2dbb8804a743e6b2d64ca65e249f88f7bcc4601f55df1aaa656a9e88686 Our customer support system is back up and running and the team are working through conversations, please continue to email your request to help@iplato.com. https://status.iplato.net/incident/747054 Mon, 20 Oct 2025 08:47:00 -0000 https://status.iplato.net/incident/747054#617d18153f5f1db74115d940b7b31ad165c78a79d6c4ce94569d1cc41115ec19 Our customer support system is currently experiencing a full server outage affecting our ability to provide immediate support. The provider is working to resolve the issue as quickly as possible, and we will resume normal services as soon as the system is fully operational. In the meantime, please email your request to help@iplato.com. The team is monitoring this mailbox and will address all queries as soon as our full support system is back online. https://status.iplato.net/incident/744083 Mon, 13 Oct 2025 13:13:00 -0000 https://status.iplato.net/incident/744083#c01759681589bb91b6d43ea80a4793a77f145ac8646f7560aa076780e53e08fb The issue impact messages sent over the weekend was resolved first thing on Monday and the team have added a fix to ensure this doesn't occur again. If you have any questions please email help@iplato.com and apologies for any inconvenience this has caused your practice. https://status.iplato.net/incident/744083 Mon, 13 Oct 2025 09:42:00 -0000 https://status.iplato.net/incident/744083#fa4a40bcf7fdbcf996eebfb7740e36c711232655edd479dd9eaa75744591d257 We are aware of a migration issue that caused messages to fail to send from 1pm Saturday 11th October until 8am on Monday 12th October. This issue was resolved first thing on Monday and the team have added a fix to ensure this doesn't occur again. If you have any questions please email help@iplato.com and apologies for any inconvenience this has caused your practice. https://status.iplato.net/incident/734887 Wed, 01 Oct 2025 15:21:00 -0000 https://status.iplato.net/incident/734887#550e7ce6fb936bcd34d714b6c33dfee35c863887535cb98948db1482782fd1c5 We can confirm this issue was resolved on the 30th September. The engineering team have continued to monitor and are working on ensuring this doesn't occur again. Apologies for any inconvenience this caused. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/734887 Tue, 30 Sep 2025 09:40:00 -0000 https://status.iplato.net/incident/734887#a5ebfd43c9a93bf6e7a1f1c6edad69629de286d83771366efb8f22b6029096a2 We've identified an issue with messages being sent by the toolbar and via batch messages via Connect. This issue started around 8pm on Monday 29th September 2025. Currently, all messages are in the Outbox folder. We are working with our third party sender to explore and fix this issue and ensure all messages are sent. Once this is resolved all messages will be sent out and statuses will be updated to reflect this. Apologies for any inconvenience this is causing. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/734153 Mon, 29 Sep 2025 10:32:00 -0000 https://status.iplato.net/incident/734153#00090bfb9dacb79e61b7994c6ca8a9f16531659c0a46e57a5cb000e8033f6eb3 We have had confirmation from engineering that all services have been restored. We are now in a monitoring phase to ensure stability and will continue to watch for any further issues. Thank you for your patience and understanding and apologies for any issues this has caused your practice this morning. If you need help or have any questions please email help@iplato.com https://status.iplato.net/incident/734153 Mon, 29 Sep 2025 08:26:00 -0000 https://status.iplato.net/incident/734153#803f91dd99b318677d876edf8737b52e8547ad79852e77f460db011122a0d2ed We are starting to see some services recover and our teams are continuing to monitor the situation closely to ensure full recovery. We appreciate your patience and will provide another update as we have more information. https://status.iplato.net/incident/734153 Mon, 29 Sep 2025 07:44:00 -0000 https://status.iplato.net/incident/734153#9d9970c9ea0c12071f5c040f8862e62ecea557be8242a81a5bb74d21efcc1fcf We are currently experiencing issues on iPlato impacting all elements. Our engineering teams are aware of the issue and are working urgently to restore full functionality. We will provide another update as soon as we have more information. We apologise for the inconvenience and appreciate your patience. https://status.iplato.net/incident/729906 Wed, 24 Sep 2025 07:45:00 -0000 https://status.iplato.net/incident/729906#654e91a673ec2e72cb7fcb39ef48b64dbc900b1ea76629350c43e22492d2c98b We have continued to monitor the SMS messages sent from the Toolbar and Connect and can see they have successfully sent. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/729906 Tue, 23 Sep 2025 14:02:00 -0000 https://status.iplato.net/incident/729906#db17dc1f63045a1beeda5fc6d329f729d44cfde2f1c9d72d20f35f8dfa48eb4b We've found the issue that is causing the delay in SMS messages being sent and the team have fixed this for all future messages. Pending messages are being sent and will continue to be processed and sent. Apologies for any inconvenience this is causing, if you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/729906 Tue, 23 Sep 2025 12:15:00 -0000 https://status.iplato.net/incident/729906#6a780c295a5220f02e415031e31157d6a08c0fd0de42314e147534f6da32ced6 We've identified an issue with SMS messages being sent by the toolbar and via batch messages via Connect. This issue started around 10am on Tuesday 23rd September 2025. Currently, all SMS messages are displaying as "Pending". We are working with our third party sender to explore and fix this issue and ensure all messages are sent. Once this is resolved all messages will be sent out and statuses will be updated to reflect this. Apologies for any inconvenience this is causing, in the meantime you are able to send messages via the NHS App and email. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/687340 Fri, 01 Aug 2025 11:26:00 -0000 https://status.iplato.net/incident/687340#035a057579aef7a9f851bcccd0c1fa17d6150ffbdb78d2050691d3c61cb65413 On Thursday, July 31st, 2025, we received reports of a high number of failed emails. Our engineering team successfully resolved this issue this morning, and emails are now sending without interruption. To check any failed emails please head to mygpconnect.com > Inbox > Sent and filter by Failed. These emails will then need to be sent again. Apologies for any inconvenience this has caused. Any questions or support please email help@iplato.com https://status.iplato.net/incident/687340 Fri, 01 Aug 2025 09:48:00 -0000 https://status.iplato.net/incident/687340#80c039cc25445950692ebe6f90eb7a3cab420be145da8fd07b6b20c616657c44 On Thursday, July 31st, 2025, we received reports of a high number of failed emails. Our engineering team successfully resolved this issue this morning, and emails are now sending without interruption. To check any failed emails please head to mygpconnect.com > Inbox > Sent and filter by Failed. These emails will then need to be sent again. Apologies for any inconvenience this has caused. Any questions or support please email help@iplato.com https://status.iplato.net/incident/645290 Tue, 29 Jul 2025 18:08:00 -0000 https://status.iplato.net/incident/645290#ae956c14a8e8ae5bf0fca70c41ee8e53c0b2eac94adca6fef8a72a948aebaebf We're happy to confirm that all message statuses on the iPlato Connect platform have now been fully updated and are accurately reflected on your account. If you have any further questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/645290 Tue, 29 Jul 2025 15:38:00 -0000 https://status.iplato.net/incident/645290#244987b9c2ed47917b24ad6b4084a87e04c94e726951dbddb698bf68347f46a6 We're pleased to let you know that we've identified the root cause of the "Pending" message status issue on Connect. We are now actively processing delivery receipts, which is updating the statuses of your sent messages. This update is being rolled out in the order messages were sent, starting from yesterday (28th July 2025), between 1pm and 2pm. Our team is continuing to monitor the sending rates to ensure a smooth resolution. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/645290 Tue, 29 Jul 2025 11:21:00 -0000 https://status.iplato.net/incident/645290#b4046452be0ccb34a890ca327d6d68f776f3e58e3879f96db7a3e445c7602346 We've identified an issue with message statuses on Connect, starting around 1pm on Monday 28th July 28 2025. Currently, all sent messages are displaying as "Pending". We want to assure you that despite this visual error, messages are successfully sending and being delivered. The "Pending" status is a display issue and does not affect message transmission. Our engineering team is actively working to resolve this status error as quickly as possible. If you have any questions or concerns, please don't hesitate to email us at help@iplato.com. https://status.iplato.net/incident/625031 Thu, 24 Jul 2025 08:28:00 -0000 https://status.iplato.net/incident/625031#7e764e41c6b7b9693f501185468e84f095c71da9733fae270cea206efe31dad0 We have had confirmation that the issue with the iPlato toolbar, including users being unable to open the toolbar, performance issues and problems sending messages has all been resolved. Please ensure all users close and reopen their toolbar. We apologise for any issues this has caused practices this morning. If you continue to have issues please email help@iplato.com. https://status.iplato.net/incident/625031 Thu, 24 Jul 2025 08:08:00 -0000 https://status.iplato.net/incident/625031#b16b68bde744e9c4b4b26a9133351e59bbec81edac9cf90e234a168740433326 The engineering team have identified the issue relating to the toolbar that users have had this morning. They are releasing a fix now which should sort the issue imminently. Apologies for any inconvenience this is causing and if you have any questions please email help@iplato.com.